Need help with Polaris? Check the frequently asked questions below or get in touch directly.
Where are my files stored?
All your projects and exported loops are stored locally on your device. We do not have access to your creative work.
How do I record my performance?
To use the real-time recorder, open the Projects menu and tap on "Audio Rec". Once finished, you can export the perfectly cut loop to your Files app or other studio software.
The app crashed, what should I do?
Anonymous crash reports are sent automatically via Firebase to help us fix bugs. Feel free to email us with details about what you were doing when it happened.
For technical issues, feedback, or feature requests, please contact us at:
support@meteaure.com
We aim to respond to all inquiries within 48 hours.